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FAQs
What makes Silent Heels different from other brands?
What makes Silent Heels different from other brands?
Silent Heels was created for those who don’t fit into the “cute and perfect” box.
Our gothic heels are designed with luxury satin, transparent rose heels, and bold silhouettes — combining dark elegance with comfort and inclusivity.
Every pair is meant to make you feel confident, seen, and unapologetically yourself.
Do you ship worldwide?
Do you ship worldwide?
Yes, we ship worldwide 🌍
No matter where you are, you can own a pair of Silent Heels.
Shipping times vary depending on your country, but most orders arrive within 10–20 business days.
How do I choose my size?
How do I choose my size?
We recommend choosing your size based on the exact measurement of your foot in centimeters (cm) rather than relying only on your usual shoe size.
Simply measure your foot from heel to toe, then compare it with the size chart on our product page.
This ensures the best possible fit — since different brands can vary, but centimeters never lie.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to follow your package in real time.
You can also check your tracking status directly on Track my order using the code provided.
What is your return and refund policy?
What is your return and refund policy?
If your order arrives damaged or not as described, we’ll make it right.
Please contact us within 7 days of delivery at info@silentheels.com with your order number and photos of the issue.
You can review our full refund policy on the Returns page of our website.
Do you offer exchanges for size?
Do you offer exchanges for size?
Yes — if your heels don’t fit, we’ll gladly exchange them for another size (as long as they are unworn and in original packaging).
Contact us at info@silentheels.com to begin the exchange process.